It Manager 2
RAJASEKHAR GUNDALA
📞 +91-XXXXXXXXXX | 📧 rajasekhar@example.com | 🌐 LinkedIn: linkedin.com/in/rajasekhargundala
📍 Hyderabad, India
PROFESSIONAL SUMMARY
Experienced and results-driven IT Manager with over 12 years in systems administration, observability platforms, and enterprise collaboration tools. Proven track record in managing large-scale infrastructure, implementing robust monitoring solutions, and leading cross-functional teams to deliver high-availability systems. Adept in leveraging tools such as OpenTelemetry, ELK Stack, Grafana, and Jaeger to improve system observability and performance.
CORE SKILLS
- Monitoring & Observability: OpenTelemetry, ELK Stack, Grafana, Jaeger, ClickHouse
- Systems & Infrastructure: Windows Server Administration, Active Directory, PowerShell, DNS/DHCP
- Collaboration Tools: SharePoint Online & On-Premises, SharePoint Administration
- Cloud & DevOps: Azure Monitor, Azure Log Analytics, Kubernetes (basic), CI/CD pipelines
- Project & People Management: Agile methodologies, Cross-functional team leadership, Vendor coordination
- Reporting & Visualization: Dashboard creation, Performance tuning, Incident management
PROFESSIONAL EXPERIENCE
IT Infrastructure Manager
ABC Tech Solutions Pvt. Ltd., Hyderabad
Jan 2020 – Present
- Spearheaded the implementation of OpenTelemetry for distributed tracing and metrics collection across microservices architecture.
- Integrated Grafana and ELK Stack for real-time log analysis, system monitoring, and alerting.
- Migrated legacy monitoring tools to ClickHouse and Jaeger, improving trace analysis and reducing MTTD by 40%.
- Managed a team of 8 system administrators and monitoring specialists, overseeing incident management and root cause analysis.
- Led SharePoint environment upgrade from 2016 to SharePoint Online, enhancing collaboration and reducing downtime by 25%.
- Collaborated with development and QA teams to build CI/CD-aligned monitoring dashboards.
Senior Windows Administrator & Monitoring Lead
XYZ Infotech Services, Bengaluru
May 2014 – Dec 2019
- Administered over 200 Windows servers, handling patch management, performance tuning, and troubleshooting.
- Implemented log aggregation using the ELK stack, leading to a 30% improvement in event correlation and audit traceability.
- Designed and deployed SharePoint workflows and customized document libraries to support internal business processes.
- Established monitoring baselines and custom alerts using Grafana and Prometheus.
- Automated routine tasks using PowerShell, improving response time and efficiency.
Systems Administrator
TechNova Systems Pvt. Ltd., Pune
Jul 2010 – Apr 2014
- Maintained enterprise-level Windows environments, ensuring 99.9% uptime.
- Provided Tier 2/3 support for SharePoint and Active Directory issues.
- Participated in disaster recovery planning and business continuity implementations.
EDUCATION
Bachelor of Technology in Computer Science
JNTU Hyderabad | 2010
CERTIFICATIONS
- Microsoft Certified: Azure Administrator Associate
- ITIL v4 Foundation
- Grafana Observability Fundamentals (Online)
- Elastic Certified Observability Engineer (In Progress)
PROJECT HIGHLIGHTS
- Enterprise Observability Initiative: Implemented end-to-end observability using OpenTelemetry, ELK, Grafana, and Jaeger; reduced critical outage resolution time by 60%.
- SharePoint Modernization: Migrated 100+ sites from on-premises to SharePoint Online with zero data loss.
- Windows Server Consolidation: Consolidated server footprint by 30% through virtualization and proactive monitoring.